A new survey by AutoMD.com finds car owners trust independent shops over dealerships when it comes to vehicle repairs. The site surveyed 3,000 owners online between November 2 and December 12, 2012, and 80 percent of the respondents said they felt they had been overcharged for repairs at a dealership, while 90 percent felt they could save more money by visiting an independent shop.
But it's not just about savings, either. When asked who owners trust more to repair their cars, 67 percent said a private shop, while only 33 percent trust their local dealer. Meanwhile 47 percent of those who use dealers for their vehicle service are either satisfied or very satisfied with the experience.
Even so, the vast majority of those who choose to go to the dealer do so either because their car or truck is under warranty or because their vehicle has been recalled for service. A total of 83 percent of dealer-goers say they would rely on an independent shop if it weren't for a warranty or recall notice.
Who do you rely on? Take the poll below to tell us who turns your wrenches and be sure to check out the full press release for more information.
Survey says more people trust independents than dealers for car repairs... do you? [w/poll] originally appeared on Autoblog on Tue, 29 Jan 2013 18:43:00 EST. Please see our terms for use of feeds.
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